Terms of Use

BookThe90 is a booking platform. It lets you find five-a-side and futsal pitches, book a slot, split the cost with the people you are playing with, join open matches, and enter tournaments.

We are not the venue. The pitch, the changing rooms, the lighting and the condition of the surface are the venue’s responsibility, not ours. When you book, your contract for the use of the pitch is with the venue. Our contract with you is for the booking service itself.

Venues set their own prices, opening hours, closures and cancellation windows. We show you what they have set; we do not control it.

You must be at least 16 to hold an account. If you are under 18, you may only book where the person responsible for you agrees to these terms and to any charge.

One account per person. Give accurate details — venues rely on your name to know who is turning up, and your teammates rely on it to know who they are playing with. Keep your sign-in details to yourself; anything done through your account is treated as done by you.

A slot is yours once payment has gone through and the booking is confirmed in the app. Until then it is not held for you, and someone else can take it.

A booking can be refused after you have selected it — because the venue has closed that day, because the slot was taken a moment earlier, or because the pitch you picked is part of a larger pitch that has just been booked whole. Where that happens after a payment has been taken, the payment is refunded in full, including the service fee.

Turn up on time and leave when your slot ends. The venue may refuse entry if you arrive significantly late, and it may charge you for overrunning.

Two separate amounts, both shown before you confirm:

The per-payment part exists because each card payment carries a fixed processing cost. If one person pays for everybody, that cost is charged once. If ten people each pay their own share, it is charged ten times. This is why splitting a booking costs slightly more in total than one person paying for it.

We also take a commission from the venue’s side of the court price. It is already included in the price you see and is not added to it.

Prices are in euro and include VAT where it applies. We may change the service fee, and the fee shown at the moment you pay is the one that applies to that booking.

Payments are processed by Stripe. Your card details go to Stripe directly and are never sent to us or stored on our systems. Stripe’s own terms apply to that processing.

The venue’s share is transferred to the venue’s own Stripe account at the moment the payment succeeds. We do not hold the venue’s money.

When a booking is split, the person who made it pays their own share at the time of booking and the others owe theirs. Each share is charged separately and carries its own service fee.

The booking is confirmed from the moment it is made, whether or not everyone has paid. If your teammates do not pay, that is between you and them — the slot is still yours and still owed to the venue. Chase your side of it before kick-off.

Each venue sets its own free-cancellation window, shown on the booking before you pay. Cancel inside that window and the court price is refunded. Cancel after it, and it is not.

The service fee is not refunded when you cancel. It covers the cost of taking the payment, which is charged to us whether or not the booking goes ahead. It is refunded only where the booking never happened because of us or the venue — a slot that was not actually available, or a venue that cancelled on you.

Refunds go back to the card that paid, and take as long as your bank takes. Where a venue cancels a booking, the full amount including the service fee is returned.

If you cannot cancel because you are organising an open match that other people have joined, cancel the match first so they are not left waiting on a game that is not happening.

An open match is a game somebody has booked and opened to other players. Joining one is a booking of a place in that game: you pay your share, and the same cancellation rules apply.

If you organise one, you are responsible for the booking whether or not it fills. An unfilled match still costs what it costs. You can cancel it, subject to the venue’s window, and everyone who joined is refunded.

Recording a result moves the rating of everybody who played. The calculation is automatic and based only on the scoreline and the ratings of the players on each side. Nobody reviews it and nobody adjusts it by hand.

A result can only be recorded for a game that actually took place: a cancelled game has no result and moves nobody’s rating. Recording scores that did not happen, to move a rating, is a misuse of the service under clause 10.

The rating is a description of results, not a judgement of you as a person or a player. It is displayed to other players so that matches can be sensibly balanced.

Do not:

• book a slot you do not intend to use, or repeatedly fail to turn up
• abuse, threaten or harass anyone in a booking chat, a match chat or at a venue
• record results for games that did not happen, or falsify scores
• use somebody else’s account, or let somebody else use yours
• attempt to interfere with the service, its security, or other people’s bookings

We record no-shows. Repeated no-shows, or any of the above, can result in your account being suspended or closed. Where a venue bars you, that is the venue’s decision and we will honour it.

Messages in booking and match chats are visible to the other people in that booking or match, and to the venue where the chat concerns a booking at their pitch. Do not post anything there you would not want those people to read.

You keep ownership of what you write. You give us permission to store and display it for the purpose of running the service. We may remove content that breaches clause 10.

We try to keep BookThe90 running and accurate, but we do not promise it will always be available or error-free. We may change, suspend or withdraw features. Where a change materially affects bookings you have already paid for, we will tell you.

We are responsible for providing the booking service with reasonable care and skill, and for handling your payments correctly. Where we get that wrong, we will put it right.

We are not responsible for what happens on the pitch. Football carries a risk of injury. The condition of the surface, the equipment and the premises is the venue’s responsibility, and any claim arising from an injury or from the state of a venue lies against that venue, not against us.

We are not responsible for a venue cancelling on you, closing, changing its prices, or refusing entry — though we will refund what you paid through us where a booking does not go ahead.

Except where the law does not allow it to be limited, our total liability to you for any booking is limited to the amount you paid for that booking. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot lawfully be excluded. Your statutory rights as a consumer are unaffected.

You can delete your account in the app at any time, under Profile → Account settings. It is immediate and cannot be undone. Upcoming bookings are cancelled as part of it, subject to the refund rules in clause 7.

Deletion is refused while other people are relying on you: while you are organising an upcoming open match, or while you are the captain of a tournament team. Hand those over or cancel them first.

We may suspend or close an account that breaches these terms. Where we do, we will refund anything paid for bookings that have not yet taken place.

We may update these terms. The version published here at the time you make a booking is the one that applies to it. Where a change is significant we will tell you in the app before it takes effect.

These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction. If you live elsewhere in the EU, you keep the protection of the mandatory consumer law of your own country, and you may bring proceedings there.

If something has gone wrong, contact us first at support@bookthe90.com — most things are quicker to fix that way. EU consumers may also use the European Commission’s online dispute resolution platform.